Terms & Conditions

ORDERS

CAN I CANCEL MY ORDER?

All items are final sale. We can not offer a cancellation once an order has been placed.

CAN I MAKE ADJUSTMENTS TO MY ORDER ONCE IT HAS BEEN SUBMITTED?

Once you have placed an order we cannot add or subtract items. If you would like to order additional items, please place a new order. 

I AM PURCHASING A GIFT TO BE SHIPPED TO SOMEONE ELSE - WILL AN INVOICE BE INCLUDED?

Nope! Your order confirmation email serves as your receipt. The printing partners we work with will not include the invoice in your gift delivery.

DO YOU BULK ORDERS FOR WHOLESALE?

We’d be really interested to explore wholesale with you, send us an email enquiry here.

SHIPPING

WHEN WILL MY ORDER SHIP?

We work in partnership with printers who will deliver directly to you.  Please allow 48 hours for your order to be received by us (we work Monday-Friday, Friday orders will be processed on Monday) and then processed to the printers.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Under current circumstances all carriers are taking longer than usual to deliver orders and we are unable to guarantee delivery times once an order ships from our studio. If you are purchasing gifts, please be sure to plan accordingly and allow plenty of time to receive your order in advance of when you will need it. As packages are spending longer in transit, we are currently unable to provide replacements or refunds unless the carrier officially declares a package to be lost.  

DO YOU SHIP INTERNATIONALLY?

As you progress through your cart at checkout time your shipping rates will update accordingly based on the items in your cart and your country of delivery. Shipping times vary depending on the country of delivery.

Please note that international orders may be subject to customs charges upon receipt. Customers are responsible for any such duties and customs charges that their order may incur. As these vary from country to country, we are unable to estimate what these charges may be and recommend you contact your customs office to learn of what charges to anticipate.

RETURNS

WHAT IS YOUR RETURN POLICY?

Due to our small operation all items are final sale. Please review all product photos and descriptions thoroughly before submitting your order.

MY ORDER ARRIVED INCORRECT/DAMAGED - WHAT SHOULD I DO?

Please take photos of the incorrect/damaged products you received along with photos of any damages to the packaging it arrived in. Contact us attaching the photos and including your order number, and we will contact the printers who will be responsible to process any refund due.

CAN I CANCEL/EXCHANGE/REFUND MY ORDER?

All items are final sale. We can not offer cancellations, refunds or exchanges.